1. Order Processing
- Orders are usually processed within 1–2 business days after confirmation.
- Orders placed on weekends or public holidays may be processed on the next business day.
- During high-demand periods, processing times may be slightly delayed.
2. Shipping & Delivery Time
Estimated delivery times depend on your location and courier availability.
Egypt Deliveries
- Cairo & Giza: usually 1–3 business days
- Other governorates: usually 2–5 business days
Please note that delivery times are estimates and may vary due to:
- Weather conditions
- Courier delays
- Public holidays
- Incorrect shipping information
3. Shipping Fees
Shipping fees are calculated at checkout based on:
- Delivery location
- Order size/weight
- Courier rates
Any shipping promotions or free shipping offers will be clearly stated on the website.
4. Order Tracking
Once your order is shipped, you may receive:
- A tracking number
- Courier updates via SMS or phone call
Tracking availability depends on the shipping provider.
5. Failed Delivery Attempts
If the courier cannot reach you after multiple attempts:
- Your order may be returned to us
- Additional shipping fees may apply for reshipping
Please ensure your phone number and address are entered correctly during checkout.
6. Incorrect Address Information
Timeless Studios is not responsible for delays or failed deliveries caused by:
- Incorrect addresses
- Incomplete contact information
- Customer unavailability
If you notice an error in your shipping details, contact us immediately after placing your order.
7. Exchanges & Returns Shipping
For exchange or return requests:
- Customers may be responsible for return shipping fees unless the item arrived damaged or incorrect.
- Exchange requests are subject to product availability.
Please contact our support team before sending any item back.
8. Damaged or Missing Items
If your order arrives damaged, incorrect, or incomplete:
- Contact us within 48 hours of delivery
- Include your order number and photos of the issue
We will review the case and assist you as quickly as possible.
9. Delays Beyond Our Control
Timeless Studios is not liable for shipping delays caused by events outside our control, including:
- Courier service interruptions
- Natural events
- Government restrictions
- High seasonal demand
10. Contact Us
If you have any questions regarding shipping or delivery, contact us:
Timeless Studios
Email: timelesstudioos@gmail.com
Location: Egypt
