Shipping Policy

Shipping Policy

1. Order Processing

Orders are processed within 24-48 hours after confirmation.

  • All orders are confirmed via WhatsApp before shipping.

  • Orders placed on weekends or public holidays may be processed on the next business day.

  • During high-demand periods, processing times may be slightly delayed.

2. Shipping & Delivery Time

Estimated delivery times depend on your delivery location and courier availability.

Egypt Shipping Rates & Delivery Times

Region Shipping Fee Estimated Delivery
Cairo & Giza 90 EGP 1–2 business days
Delta Governorates 90 EGP 1–2 business days
Alexandria 90 EGP 1–2 business days
Canal Governorates 100 EGP 1–2 business days
Upper Egypt, Red Sea  120 EGP 1–2 business days
Sinai & New Valley & Matruh 135 EGP 2–5 business days

Delivery times are estimates and may vary due to:

  • Weather conditions

  • Courier delays

  • Public holidays

  • High shipping volumes

  • Incorrect shipping information

3. Shipping Fees

Shipping fees are calculated based on your delivery location.

Any free shipping offers or promotional shipping discounts will be clearly displayed on the website when available.

4. Order Tracking

Once your order has been shipped, you may receive:

  • A tracking number (when available)

  • Courier updates via SMS or phone call

Tracking availability depends on the shipping provider.

5. Failed Delivery Attempts

If the courier cannot successfully deliver your order after multiple attempts:

  • Your order may be returned to Timeless Studios.

  • Additional shipping charges may apply if the order needs to be shipped again.

Please ensure your phone number and shipping address are accurate and that you are available to receive your order.

6. Incorrect Shipping Information

Timeless Studios is not responsible for delays or failed deliveries caused by:

  • Incorrect shipping addresses

  • Incomplete contact information

  • Customer unavailability

If you notice an error in your shipping details, please contact us immediately after placing your order.

7. Exchanges & Returns Shipping

For exchange or return requests:

  • Customers may be responsible for return shipping fees unless the item was received damaged, defective, or incorrect.

  • Exchange requests are subject to product availability.

Please contact our support team before sending any item back.

8. Damaged, Incorrect, or Missing Items

If your order arrives damaged, incorrect, or incomplete:

  • Contact us within 48 hours of receiving your order.

  • Include your order number and clear photos showing the issue.

Our team will review your request and assist you as quickly as possible.

9. Delays Beyond Our Control

Timeless Studios is not responsible for shipping delays caused by circumstances beyond our control, including:

  • Courier service interruptions

  • Severe weather or natural events

  • Government restrictions

  • Peak seasonal demand

  • Other unforeseen logistical issues

10. Contact Us

If you have any questions regarding shipping or delivery, please contact us.

Timeless Studios

Email: timelesstudioos@gmail.com

Location: Egypt